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Privacy Policy

Effective Date: May 27, 2025

1. Information We Collect

We collect information from and about users of the Service in the following categories:

  • Account and Identity Data: Name, email, company, job title/role, login credentials.
  • Content and Submission Data: Product descriptions and other catalog data, AI prompt inputs and outputs, workflow data, publishing settings and actions, feedback, edits and scoring responses.
  • Usage and Device Information: IP address, browser type and version, device type and operating system, date/time of access, pages visited and features used, session duration and error logs.
  • Communication Data: Customer support inquiries, feedback or survey responses, marketing email interactions.
  • Cookies and Tracking Technologies: Authenticate users, maintain session state, measure engagement, improve site performance.
  • Third-Party Integration Data: Platform account identifiers, OAuth tokens or API credentials, product or catalog sync metadata, publishing activity status/history.

2. Use of Information

We use data to:

  • Provide and improve the Service;
  • Personalize user experiences;
  • Communicate with users;
  • Ensure security and prevent abuse.

3. Sharing of Information

We do not sell personal data. We share data only with:

  • Authorized service providers (e.g., OpenAI, hosting, billing);
  • When required by law;
  • In connection with a business transaction (e.g., merger, sale).

4. Data Security

We use administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure.

5. Data Retention

We retain data only as long as necessary for legitimate business purposes or as required by law.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict your data. California residents may exercise rights under the CCPA.

7. International Users

We currently operate in the U.S. If you access the Service from outside the U.S., your data may be transferred to and processed in the United States.

8. Changes to This Policy

We may update this Privacy Policy. Continued use of the Service after updates means acceptance of the revised policy.

9. Contact

For privacy-related inquiries, contact us at:
Email: support@brandfuel.ai