Frequently Asked Questions

It ultimately depends on availability and bandwidth. Most of our clients who have opted for the hands-on training have been onboarded within four (4) training sessions, usually over the course of 1.5-2 weeks. Within that timeframe, we expect to have helped you set up your account, your company profile, your webstore integration, importing of your products, and have you publishing your first Brandfuel content. But if you are in a hurry, we can have you publishing content within a week (or even day)!

No development is required with Brandfuel. Our onboarding process includes a non-technical, simple 3-step process for integrating with your ecommerce platform. The rest of your "getting started" process is simply learning how to navigate and use the simple tools inside the Brandfuel platform.

Brandfuel provides self-serve documentation. But if you have a specific question, need support for a feature beyond what the documentation provides, or would like to report a bug, you may submit a Support Ticket by clicking on the Support link in the top-right navigation, and submitting the form with a description of the issue you are experiencing.

Absolutely! We're here for you. We provide self-serve documentation, as well as hands-on training sessions, depending on your implementation choices. Our goal is to get you up and running as soon as possible.

As many as you like. Unlike other platforms, Brandfuel does not limit user accounts or charge extra for additional seats.

Our founding team brings decades of hands-on experience across the e-commerce ecosystem. We’ve run leading digital commerce agencies, worked in every layer of the tech stack — from platforms and customer acquisition to backend operations — and served as operators inside fast-growing D2C brands. This unique blend of strategic, technical, and operational expertise is what powers Brandfuel’s purpose-built platform for e-commerce product content and operations.

Brandfuel is tailored is tailored for mid-market and emerging e-commerce brands, along with the agencies that manage product content for their clients. If you need scalable content creation, optimization, and publishing tools without enterprise overhead, Brandfuel is for you.

Retailers often face high content costs with low ROI, as product copy, images, and data underperform. Manual updates, inconsistent product information, and siloed workflows create costly operational bottlenecks. Despite being a critical conversion driver, product content is too often a static, rather than dynamic, growth driver, leading to poor search visibility, weaker conversion rates, and lost sales. Brandfuel unifies product content operations in one AI-native platform and helps e-commerce brands turn product content into a scalable engine for acquisition and revenue growth.

Yes! As with everything Brandfuel creates, you remain in control.

Nothing goes live without your configured reviews. And you can edit everything, down to the minute detail.

Brandfuel does the work, you remain in charge.

Whether you are an agency creating content on behalf of your client or a brand with an intensive internal review, we support multiple configurable levels of review. Legal, compliance or brand voice. It all matters. Brandfuel helps you get this all under control, in a system built for continuous learning.

Brandfuel is built on industry leading security and hosting best practices. Every release is run through comprehensive security tests before deployment. All your data is backed up automatically. It is your data, and it is our job to keep it secure. And we take that responsibility seriously.

Brandfuel uses whatever digital assets you have to help you onboard your products more efficiently. Most effectively, we will use AI vision to review your product images and analyze the products in the photography. We'll describe your images, generate ALT text (great for SEO) and tag the product. We then combine the image information with whatever other digital content we have access to and use that to create a product description. But not just any product description - we'll infuse the product description with your company's strategy for descriptions. If you are focused on SEO, we'll generate descriptions that are great for SEO. If you are focused on conversion rates, we'll generate descriptions built to sell. But regardless of what you have or don't have, we'll use it all to create descriptions that deliver on your goals.

Brandfuel doesn't do what Shopify and Klaviyo do. Instead it makes Shopify and Klaviyo work better together.

Do you want shoppers to always see relevant content on your site when they visit from an email campaign? Brandfuel makes sure that happens.

Do you want to run targeted product descriptions for a holiday or special event? Brandfuel does that.

We use the context for who the shopper is and how they got to your website to deliver tailored experiences that sell.

Not only that - we measure our results and will prove our value to you.

So if you are running Shopify and Klaviyo (you should be!) then go with Brandfuel and we'll help you get more out of each.

Ready to get started? Contact us! We'd love to learn more about your unique needs and find the right solution to deliver value from day one.

Brandfuel offers a flexible, value-driven subscription model designed to scale with your business. Pricing is shaped by three key factors:

1. Module Usage

   Every customer gets immediate access to Brandfuel's powerful Content Operations suite — including unlimited Content Scoring, Production, Testing, and Optimization. For brands looking to do even more, two premium add-on modules are available: Campaign Management, which seamlessly integrates with leading marketing platforms like Meta and Klaviyo, and Advanced Data Source Management, which unlocks sophisticated product onboarding and enrichment capabilities.

2. Catalog Size and Onboarding Frequency

   Our standard Content Operations subscription is designed to cover the needs of most brands — including catalogs of up to 1,000 unique products with up to 50% annual turnover. For brands with larger or more dynamic catalogs, we offer higher-capacity tiers that grow with you.

3. Number of Channels

   A "channel" is any sales platform where you sell your products — such as Shopify, Amazon, or Walmart — in a given language. Your subscription tier determines how many channels Brandfuel powers for content publishing, and adding more is always easy and straightforward.